FOR THE PUBLIC
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Considering a career in the fitness industry? The following will help guide you in the right direction for a career in New Zealands Exercise industry.
Are you about to study to become and Exercise professional?
ExerciseNZ has a very clear message, make sure the course is reviewed by REPs to ensure they meet the full requirements to work in the industry and thereby register with REPs. This means completing one of these courses will take a person from completely unqualified, to fully able to work in the industry.
The successful completion of a qualification from a REPs registered education provider will meet the qualification requirements to REPs register in New Zealand.
If you have completed a qualification which is not listed, you should contact REPs on 0800 55 44 99 or email@example.com for information on the options available to you.
ExerciseNZ Online Education Portal
Exercise NZ has partnered with the world’s largest online education provider to bring a broad range of online education courses to your door. With just short of 200 new online courses everyone should be able to find something that appeals to them, whether it’s mainstream personal training concepts or more niche market areas that you want to explore.
As an added bonus, every single one of these courses has been recognised by REPs NZ. Ongoing education is measured by a system of credits called Continuing Professional Development points (CPDs) and the courses have been given their own CPD point value. Continuing Professional Development is designed to up-skill existing exercise professionals. One of the requirements of exercise professionals registering with REPs is ensuring adequate ongoing education (focusing on knowledge, research and exercise science). For more information click here
Guide to starting out
Developed by the NZ Register of Exercise Professionals, in conjunction with the PT Council, and supported by ExerciseNZ. This is a comprehensive guide that outlines many of the factors to think about when considering a career as an exercise professional.
Click on the image on the left to view the guide online, or download a pdf version here (note: 31 pages, 9MB file)
Looking for a job in the fitness industry?
For those looking for a career in the industry the best place to look is the jobsite www.fitnz.co.nz. Full details can be found on the website.
Choosing an Exercise Facility
How to find a quality exercise facility…
In New Zealand we are fortunate to have a registration system that administers standards for individuals and facilities giving out exercise advice – called the New Zealand Register of exercise professionals (REPs).
Our advice is to ensure you only get advice from a Registered Exercise Professional, and that if you are looking for health club, fitness centre or similar facility to exercise at, to ensure they are a Registered Exercise Facility.
Some more advice to the public when choosing a fitness centre or exercise facility:
- For your own safety, ensure it is registered with REPs (see above)
- We recommend you pay for your membership weekly/monthly. This is both easier to.budget for, and also ensures you are better protected under consumer law.
- Find a facility you feel comfortable in – go in and look around and get the “feel” of the place and ensure its right for you
Ministry of Health
The newly released Ministry of Health Going to the Gym guide recommends using REPs Registered Professionals. This is important recognition of the safe and effective exercise advice delivered by REPs Registered Trainers.
REPs and ExerciseNZ provided input into the development of the guidelines, which provide the public with valuable information to consider before getting started into exercise.
You can view the new guidelines by clicking here
How to complain about an Exercise Facility, or Exercise Professional in New Zealand
If you wish to make a complaint about a Exercise Facility, fitness centre, health club, or an exercise professional, we recommend that the first step you take is to complain directly to the facility or person concerned. If they do not reply, or you are not satisfied with their reply, then you may be able to lay a formal complaint with either the Exercise Association of New Zealand (ExerciseNZ) or the New Zealand Register of Exercise Professionals (REPs). If you do wish to do this, please read the information on this page.
Laying a complaint with ExerciseNZ
Firstly the facility must be a member of ExerciseNZ to be able to complain to us. ExerciseNZ members display a red white and blue ExerciseNZ door decal. You can also email us to check if a facility is a member.
Once you have established that a club is a member, you should review the ExerciseNZ code of ethics (click here to download a (pdf) version of the code), and identify which part of the code they have breached (it is important that the complaint is made on the basis that a club has breached the code, not just done something you don’t like).
You can then complain to ExerciseNZ outlining:
(1) What your complaint is about, and at which facility
(2) What part of the ExerciseNZ code of ethics is being breached
(3) What communication you have had with the club in the past about the issue, and what their response has been
(4) What outcome you would like as a result
(5) Your details (full name, contact details)
All complaints should be made in writing to ExerciseNZ, PO Box 22114 Christchurch 8140
Laying a complaint with the NZ Register of Exercise Professionals.
To complain to REPs, the facility or person must be registered with REPs. REPs operates an online search engine, so it’s very easy to see if a facility or individual is registered.
Click here to go to the search engine. The search engine lists Personal Trainers, however there are many more individuals registered that the search engine shows, so you can also email REPs to check if an individual is registered. If a person or a facility is registered with REPs you can complain on one of two grounds:
(1) That an individual has broken the REPs Code of Ethical Conduct (this document can be found by clicking here)
(2) That a facility has unregistered staff (all registered facilities agree to only use registered staff in all exercise roles)
You can then complain to REPs outlining
(1) If your complaint is about an individual or a facility
(2) What is the nature of the complaint (is it a breach of a code, or is it that the facility is using unregistered staff)
(3) What outcome you would like as a result
(4) Your details (full name, contact details)
Complaints should be made in writing to: REPs PO Box 22374 Christchurch 8140
Notes on the process of complaints.
When a complaint is received this will be acknowledged, this communication will also outline the process to be followed (as outlined below):
- To ensure there is a fair and transparent process, when a complaint is received, after checking that REPs or ExerciseNZ has jurisdiction (ie. they must be registered with REPs and/or a member of ExerciseNZ) then an investigation is started. As a part of this investigation details of the complaint, including the name of the complainant are disclosed. Complaints may be made anonymously, in such cases the complaint will be investigated, but the outcome will not be communicated to the complainant.
- Where full details have been disclosed (permission will be obtained first), in most cases each party will then be given a right of reply to the other parties information. This means you will see what the facility/person replied, and the facility/person will see your full complaint.
- If the complaint related to an alleged breach of the law and there is a statutory body that deals with this, the we will refer the complainant to this body for determination first. Should that body uphold the complaint, then this will be used as a part of the investigation as evidence. eg a person alleges a trainer breached their privacy. This would be referred to the Privacy Commissioner’s Office. Should this complaint be upheld by the Privacy Commissioner then this would be used as evidence as a part of the complaint to REPs.
- Neither REPs nor ExerciseNZ deals with matters of customer service, except where these lead to a specific breach of a relevant code. Where you think you have received bad service, contact the manager of the facility, or in the case of individuals, the individual concerned and communicate your dissatisfaction.
- In most cases, where there is a complaint about a facility or person, we require you to first contact the facility/person concerned to outline your concern, and what you would like done about it (there are a few exceptions to this, where such a complaint would be unwise or unsafe). This contact, and the response from the facility/person should be included in any complaint.
- Be clear about what you want as an outcome of any complaint. Some complainants simple want ExerciseNZ or REPs to know about certain behaviour, in other cases you may want a specific remedy to take place. Whatever outcomes you want, please outline this clearly.
- Where the matter you wish to complain about is of a serious criminal nature, we recommend you contact the police directly.